Terms & Conditions

Welcome to the micros2u website terms and conditions for use. These terms and conditions apply to the use of this website at www.micros2u.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us….

www.micros2u.co.uk website is operated by IT Assist Now Limited and trade under the name of micros2u.

Ordering

To place an order on our website could not be easier. Simply browse our products, select the items of your choice, click “add to basket”, enter the quantity you require, click “continue shopping” if you wish to make other purchases or “checkout” to proceed to make payment. If you have made an error simply click the delete icon next to the product you do not wish to purchase.

If you prefer to place an order by telephone call us on 01249 655529

When you place an order with us, you are making an offer to buy goods at the advertised price, and confirming that you are over 18 years of age. We will send you an e-mail to confirm that we have received your order. If the goods are no longer available or we have made a pricing error we will advise you and there will be no contract between us. There will be no contract between us until the goods are ready for dispatch, even if your payment has been processed immediately.

We may refuse to accept an order: (a) where the goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet the eligibility criteria set out above.

We accept payment by Visa, MasterCard, Maestro, Switch, Solo or Amex. via Paypal and direct bank transfers

If you wish to pay by cheque, then please send it (payable to  IT Asist Now Ltd), with your order to our trading address.

Pricing

Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Although we make every effort to ensure that all pricing information on the Website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price. We will not be obliged to supply goods at a price shown in error.

Prices that are reduced for sales and promotions are valid for the specified period only. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.

Product Portrayal

Every effort has been made to portray items accurately, but slight variations may occur. All specifications and detail is as close as publishing processes will allow.

Delivery

UK Delivery charges start from FREE per order, postage costs can vary dependant on weight, size and value. Postage cost for any order are quoted in the checkout process before you commit to purchasing

Customers should receive their goods within 1 to 6 working days, depending on the delivery option selected at checkout.

Goods are dispatched by Royal Mail 2nd Class, Roya Maill 24 service or UPS. The vast majority of goods dispatched by this service do arrive next day, however, this is not guaranteed.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation & Returns

You can cancel your contract at any time up to 10 working days after receiving the goods. All that we ask is that you return items in a saleable condition, unused, with the original packaging and all labelling intact. We would strongly advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns lost.

Returns & Exchanges

In the event that you require a refund or an exchange, we require that you return the new and unused goods to us within 10 working days of receiving the goods. New and unused means there are no marks on the item and the item has been returned to us, unused and in saleable condition. micros2 will not accept returns/exchanges for any non-faulty items that have been used and can be subject to a 30% handling charge if opened. Please note, we cannot refund shipping and/or delivery charges. All items purchased on the micros2u.co.uk web site must be returned to our address stated, at the responsibility of the sender and we cannot be held responsible for items lost or delayed when being returned.

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. All exchange enquiries can be made by contacting micros2u. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

How to proceed with your return or exchange

To do this, please drop us an email to sales@itassistnow.co.uk. We never ask you for a reason for your cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.

Indicate whether you would like to make a return or exchange. Exchanges will be subject to our stock availability.

Securely wrap and package the item with a note detailing your request and send to:

micros2u
61, Celandine Way
Chippenham, Wiltshire
SN14 6XH. UK

We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

Once we have received your package, we will process your refund request. Once your goods have been examined and verified, your payment will then be refunded to the card that was used to make the original payment, usually within 14 days of us receiving the goods.

Please note:

We do not accept cancellations or returns after 10 working days have elapsed from the receipt of the order.

This cancellation policy does not affect your statutory rights.

Faulty Goods

If there is a problem with the goods, please contact us as soon as possible by e-mail at sales@itassistnow.co.uk or by telephone on 01249 655529, and we will do all we can to resolve the problem. Your statutory rights are unaffected.