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Although we will make every reasonable effort to ensure your Products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

Returns Policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, you can return them to us in accordance with this returns policy.  You will need to complete a Returns Form via your Account history section and submit this to us first, stating the reason why you wish to return the item.  You may receive technical assistance or troubleshooting advice if we feel this is necessary.

Our Returns address:

micros2u (Returns Dept), 61 Celandine Way, Chippenham, Wiltshire SN14 6XH

We will refund the full price you paid for the Products, using the same method you used to pay for them, within 7 days of us receiving the Product(s).

If Product(s) are returned to us, you should obtain proof of postage from the Post Office, or use a recorded service.

Reasonable Care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in a re-saleable condition, which means that:

• you can open the packaging to look at and try  the products.
• tags should not be removed from any item.
• the original packaging should be retained.
• All accessories, leads etc that were part of the original order must be returned.

If you fail to take reasonable care of the Products before returning them to us, you may have to compensate us, or we may reject the return.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point you can return the Products to in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective Products.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the Products, including delivery charges.

Your Information

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing.

Our Liability

We make every effort to display as accurately as possible the colours of the Products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery.

In the event of a fault in our Products notified to us within a reasonable time after delivery we will (subject to confirmation of the fault), exchange the Products or refund you in full but shall not have any other liability.

This does not affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Severability

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Entire Agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised micros2u employee.

Our Right To Vary These Terms And Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us.

Law And Jurisdiction

Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.