micros2u.co.uk :: FAQ's
Index
Can
I collect my purchase in person?
Where
do you deliver to?
What
payment options do you offer?
How
soon will my purchase be delivered?
Will
you add VAT to my invoice?
What is a GRADED
STOCK product?
What is the warranty on
products?
What
if there is a problem with my purchase?
What
happens if the machine does not work straight out of the box?
Do
you provide software support?
How
much is the delivery charge?
Do
you accept PayPal?
Can
I upgrade my product prior to delivery?
I
am exporting the item out of the EU, can I claim the VAT back?
The
item has a DVD/CDRW drive, what speed is it?
I
have been offered the same item cheaper elsewhere, why?
How
long will my battery last?
How
much is this item in the shops?
The
item has no Floppy Drive/Modem/Network Card, can you supply one?
Does
Windows include Microsoft Office, and if not can you supply it?
I
want a different Operating System to the one you have preinstalled!
Will
I receive a recovery CD/Drivers CD?
I
have received my item and I don't like it! What next?
What
is a Windows License Key?
Is
the item UK Spec, and if so, will it work abroad?
What
Graphics card does the machine have?
What
are the measurements of the laptop and what does it weigh?
Is
the Laptop/PC broadband compatible?
Are
my statutory rights affected by any of your Terms & Conditions?
I
am trying to connect the item I bought from you to a network, can you
help?
The simple answer to this question is “No”. We are a mail order only company and do not have the facilities for customer collections.
Where
do you deliver to?
We can only ship products
to addresses with a UK postcode. This includes Non UK Mainland
addresses (Channel Islands, Scottish Isles, Isle Of Man and Northern
Ireland and Southern Ireland).
Note: we can also ship to P.O. Boxes or BFPO addresses.
What
payment options do you offer?
Following
receipt of your payment we will deliver within 3 working days. We
usually deliver next day.
Note:
If paying by cheque please allow 5 working days for clearance. Direct
BACS bank transfer: allow upto 3 working days, unless cash has been
paid in to our account
Will
you add VAT to my invoice?
No.
The price you See is the price you pay. There are no additional
charges. You can print a VAT invoice from Your Account
section.
What is a GRADED STOCK product?
Graded stock is stock that has been returned to the manufacturer or retailer for a number of reasons. Also ex demo/display item are also graded stock
1. Unwanted
gift
2. Un-delivered mail order
3. Cosmetically marked
4. Missing minor accessories e.g. leads or manuals
5. Minor faults - rectified prior to resell
6. Damaged boxes
All products are then electrically checked, tested and repaired
New
products will have the original Manufacturers warranty. This usually
ranges from 1 to 3 years. Graded Stock has 3 months, As new, Ex demo
may have the balance of the original manufacturers warranty as well.
All items under this category will have at least 3 months warranty by
ourselves
If
you have a problem with your purchase we suggest you refer to the
technical support link provided by e-mail with your shipping
notification prior to contacting us. After 9 years involved in the
sales and support of PC’s and Laptops many of your “teething
problems” will be answered here.
In
the unlikely event that you cannot resolve the issue we offer hardware
support only.
Provided
your purchase is covered within the warranty period please e-mail
Customer
Services in the first instance. You will then receive an official
Returns Authorisation Number by e-mail, together with instructions of
where to send the faulty item and how to package/insure the product.
What
happens if the machine does not work straight out of the box?
In
the unlikely event of this happening, you can contact Customer
Services. If notified to us
within 7 days, we will exchange the unit if we have a replacement
available. This may however not always be possible because of the
limited availability of auction stock. In which case we may offer you
an alternative machine (at least to the same specification) or we may
choose to give you a full refund. Once the initial 7 days have elapsed
please refer to the question above.
If the parcel appears damaged in any way, please sign 'unchecked' with the couriers delivery form. Report suspected delivery damaged issues with 24 hours of receiving your goods. Very important: Failure to report delivery damage will usually invalidate any insurance claims with our courier
Do
you provide software support?
We provide limited support. We can help with telephone support to a limited time only. Thereafter we charge £45 per hour + VAT. This same rate applies if you want us to provide software support at our premises or callout to your premises (Wiltshire only)
How much is
the delivery charge?
YES.
We are able to accept payments by PayPal. There is a small charge of
3.8% to use this payment facility
Can I upgrade my
product prior to delivery?
Sometimes.
Please contact us to discuss all upgrade requirements.
Miscellaneous questions we are often asked…
I
am exporting the item out of the EU, can I claim the VAT back?
We
are not in a position to offer VAT advice. We provide a full VAT
invoice upon request, any claims you then wish to make are entirely
your own responsibility.
The
item has a DVD/CDRW drive, what speed is it?
If
we do not state the speed, then we recommend you presume it to be 1,
that way you will not be disappointed with your purchase (it may
indeed be faster than 1, but we refuse to knowingly oversell an item,
honesty is the best policy!).
How
long will my battery last?
We guarantee batteries up to 1 month on all items. New items will have the manufacturers warranty. On these machines the battery will last for at least 1 hour of regular computing which does not use the DVD or CD drive.
How
much is this item in the shops?
Again, this is something we are not able to advise you on, but we are very confident that you will not find a similar item for less on the high Street.
The item has no Floppy Drive/Modem/Network Card, can you supply one?
Yes. Please contact us for your specific requirement.
Does
Windows include Microsoft Office, and if not can you supply it?
Office does not come as standard with any Microsoft Operating system. We can supply any software as requested. Please contact us with your enquiry.
I
want a different Operating System to the one you have preinstalled!
We are able to change the Operating System. Please contact us with your specific requirements.
Will
I receive a recovery CD/Drivers CD?
If it’s advertised then yes, if not, then no. New items normally have these and most as new, factory refurbished item do. If you want confirmation , please contact us.
I
have received my item and I don’t like it! What next?
We are unable to refund unwanted items – all sales are final, so please be sure the item you are purchasing is really the one you want.
This is a 25-character key code which every Operating System needs in order to activate Windows. Without it, you will not be able to use the Operating System on your item. Think of it as a key to unlock a door, which only needs unlocking the once!
Is
the item UK Spec and if so, will it work abroad?
All items are of UK Spec unless indicated otherwise. Most of the laptops we sell will work abroad, but we accept no responsibility whatsoever for those that don’t.
What
Graphics card does the machine have?
Graphics cards are stated within the item description. If they’re not stated, then presume them to be integrated.
What
are the measurements of the laptop and what does it weigh?
This is sometimes stated within the product description. If it’s not stated, we recommend you search fthe manufacturers website for detailed up to date specifications.
Is
the Laptop/PC broadband compatible?
95% of all Laptops are, as long as your laptop has a network interface (NIC) you should be able to connect.We recommend you check the specs of the item with your Broadband supplier as we assume no responsibility for this.
Are
my statutory rights affected by any of your Terms & Conditions?
No!
Yes, we do offer support on products you have purchased from a 3rd party. Telephone support is limited. Thereafter we can advise the best solution
(01249) 655529